This Privacy Policy explains how Cleaners Pimlico collects, uses, stores and protects your personal data when you use our cleaning services. It applies to all existing and prospective customers of Cleaners Pimlico within our service area, including anyone who visits our website, makes an enquiry, or books our services.
We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws. This notice is designed to give you clear and transparent information about our data practices and your rights.
Cleaners Pimlico is a cleaning service provider operating in the Pimlico area and surrounding locations. For the purposes of data protection law, we act as the data controller in respect of the personal data that we collect and process about our customers and prospective customers.
We only collect personal data that is relevant and necessary for the provision of our services and the operation of our business. The types of data we may collect include:
Identification and contact details such as your name, postal address, service address, and other contact information that you provide when contacting us or booking a service.
Service and booking information such as the type of cleaning service requested, property details relevant to the service, dates and times of bookings, and access instructions you choose to provide.
Communication records including enquiries, messages and correspondence you send to us, as well as notes we make in relation to your requests or feedback.
Payment and billing details to the extent necessary to process payments, refunds or invoices, such as billing address, transaction details and payment method information. Payment details may be processed by external payment processors acting on our behalf.
Technical data where applicable, such as anonymised or aggregated information about how you interact with our website, including basic device and browsing data. We do not seek to identify individual visitors from this type of information unless it is necessary for security or legal purposes.
We collect personal data directly from you when you contact us by phone, through our website forms, or via other communication channels to request information, obtain a quote, or book a service.
We also collect personal data in the course of providing our services at your property, for example confirming access details and recording changes to your booking or preferences.
In limited circumstances, we may receive your details from another person, for example when a friend or family member books a service for you or when a corporate customer provides contact details for site access and coordination. In such cases, we will treat that information in accordance with this Privacy Policy.
We process your personal data only where we have a lawful basis to do so under data protection laws. The main lawful bases we rely on are:
Performance of a contract. We use your personal data to provide the cleaning services you have requested, manage your bookings, process payments and communicate with you about your service.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests, such as improving our services, managing our relationship with you, maintaining business records, and addressing enquiries or complaints. When relying on this basis, we balance our interests against your rights and expectations.
Legal obligations. We may need to process and retain certain information to comply with legal, regulatory or tax obligations, such as record keeping and responding to lawful requests from authorities.
Consent. In some situations, we may ask for your consent, for example before sending you certain types of marketing communications. When we rely on consent, you can withdraw it at any time.
We use your personal data for the following purposes:
To manage enquiries, provide quotes and respond to your questions.
To create and manage bookings, schedule visits, and communicate with you about service arrangements or changes.
To provide our cleaning services at the agreed location and in line with your instructions.
To process payments, issue invoices and manage any refunds or disputes.
To maintain accurate internal records for business administration, accounting and auditing.
To improve our services, including reviewing feedback and analysing service performance.
To send service-related messages, and where permitted, to inform you about updates to our services or related offers.
To comply with legal obligations and cooperate with regulators or law enforcement where required.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In general, we retain customer and booking records for a period that allows us to manage ongoing services, handle potential queries or complaints, and comply with applicable tax and legal obligations. After this period, we will securely delete or anonymise your data so that it can no longer be associated with you.
We may retain minimal information, such as basic transaction details and your name, for longer where required by law or where necessary to establish, exercise or defend legal claims.
We do not sell your personal data. We may share your information with third parties only where it is necessary and lawful to do so.
We may use carefully selected service providers acting as data processors to help us operate our business and deliver our services. These may include payment processing providers, information technology and hosting providers, and administrative support services. These processors are contractually required to process your data only on our instructions, to keep it secure and to comply with applicable data protection laws.
We may also share your data with professional advisers such as accountants or legal advisors where necessary for the management of our business, and with public authorities or law enforcement where we are under a legal obligation to disclose information.
If in the future we are involved in a business restructuring, transfer or sale, your personal data may be disclosed to parties involved in the process, under appropriate confidentiality protections and in accordance with data protection law.
Our primary operations are based in the United Kingdom. Where we use processors or service providers that transfer or store data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your personal data.
We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and service providers who need it for the purposes described in this policy, and ensuring that they are subject to confidentiality obligations.
Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Cleaners Pimlico customers in our service area, subject to certain limitations and conditions set out in the law.
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability. Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and, where technically feasible, to have it transmitted to another controller.
Right to withdraw consent. Where we rely on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that we have not handled your personal data in accordance with the law.
We may send you marketing communications about our services where we are permitted to do so by law, for example where you have requested information from us or purchased services from us and have not opted out of receiving marketing. Where required, we will ask for your explicit consent before sending marketing messages.
You can ask us to stop sending you marketing communications at any time by following any opt out instructions contained in the communication or by contacting us using your usual contact route. Even if you opt out of marketing, we may still send you service-related or administrative messages that are necessary for your ongoing bookings or our legal obligations.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will be effective from the date of publication. We encourage you to review this policy periodically to stay informed about how we handle your personal data.
If you have any questions about this Privacy Policy or about how Cleaners Pimlico processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using your usual communication method when arranging or discussing our services.
Hire the most experienced cleaners Pimlico and get amazing results at extremely competitive prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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