These Terms and Conditions set out the basis on which Cleaners Pimlico provides cleaning services to customers. By booking or using any cleaning service offered by Cleaners Pimlico, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means any individual, company, or organisation that requests, books, or receives cleaning services from Cleaners Pimlico.
Company means Cleaners Pimlico, which operates as a cleaning service provider for domestic and commercial premises.
Services means any cleaning, housekeeping, or related services provided by the Company, including but not limited to regular cleaning, one off cleaning, end of tenancy cleaning, after builders cleaning, and office cleaning.
Cleaner means any operative, contractor, or representative engaged by the Company to carry out the Services.
Premises means the property, home, office, or any location where the Services are to be supplied.
The Company provides cleaning services to domestic and commercial customers within its service area, including Pimlico and surrounding parts of London. The specific tasks, duration, and frequency of the Services shall be agreed at the time of booking and confirmed in the booking confirmation.
Unless expressly agreed in writing, the Services do not include the lifting of heavy furniture, exterior window cleaning at height, specialist cleaning that requires industrial equipment, professional pest control, or any activity that may pose a health and safety risk to the Cleaner or others.
3.1 A booking request may be made by the Customer through the Company’s chosen communication channels. The Customer must provide accurate information including the Premises address, type and size of the property, preferred date and time, and any specific requirements.
3.2 All bookings are subject to availability. The Company will confirm acceptance of a booking by issuing a booking confirmation. A booking is not considered accepted, and no contract is formed, until the Customer receives confirmation from the Company.
3.3 The Company reserves the right to refuse any booking, or to cancel a booking where information provided by the Customer is incomplete, misleading, or inaccurate, or where the Premises are deemed inaccessible or unsafe for the Cleaner.
3.4 The Customer is responsible for ensuring that access to the Premises is available at the agreed time. This may include providing keys, access codes, or arranging for someone to be present. Details of any key handling arrangements will be agreed during the booking process.
4.1 The Customer shall provide a safe, hygienic, and suitable working environment for the Cleaner, including running water, electricity, adequate lighting, and safe access to all areas to be cleaned.
4.2 The Customer shall inform the Company of any hazards, fragile items, or special instructions relating to the Premises prior to the start of the Services.
4.3 The Customer shall ensure that children, pets, and other occupants do not interfere with the provision of the Services and that any valuables or personal items are stored securely before the Cleaner arrives.
4.4 If the Customer supplies cleaning products or equipment, the Customer is responsible for ensuring these are safe, fit for purpose, and suitable for use on the relevant surfaces.
5.1 The price for the Services shall be as quoted by the Company at the time of booking or as set out in the Company’s prevailing price list. The Company reserves the right to adjust its prices from time to time. Any price change will not affect confirmed bookings unless additional work is requested.
5.2 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or may allow payment on completion of the Services, depending on the type of service and the Customer’s status.
5.3 The Customer agrees to pay all amounts due on or before the due date. Where the Customer fails to make payment by the due date, the Company reserves the right to apply late payment charges and to suspend or cancel further Services until all outstanding sums are settled.
5.4 All prices are stated inclusive or exclusive of any applicable taxes in accordance with current UK law. Where applicable, any such taxes will be clearly identified in the quote or invoice.
5.5 Any additional work requested by the Customer during the provision of the Services that was not included in the original booking may incur extra charges, which will be agreed with the Customer before such work is carried out.
6.1 The Customer may cancel or amend a booking by giving the Company adequate notice prior to the scheduled start time. The applicable notice period and any associated fees will be communicated during the booking process.
6.2 Where the Customer fails to give the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full amount of the scheduled service.
6.3 If the Cleaner attends the Premises at the agreed time and is unable to gain access, or if the Services cannot be performed due to circumstances within the Customer’s control, the Company may treat this as a late cancellation and charge a fee accordingly.
6.4 The Company may cancel or reschedule a booking where it is unable to provide the Services for reasons beyond its reasonable control, including but not limited to staff sickness, severe weather, transport disruption, or other force majeure events. In such cases, the Company will endeavour to provide as much notice as possible and to offer an alternative appointment.
7.1 The Company aims to deliver Services with reasonable care and skill. The Customer is encouraged to inspect the Premises following completion of the Services and to raise any concerns promptly.
7.2 If the Customer is dissatisfied with any aspect of the Services, the Customer shall notify the Company within a reasonable time, providing clear details of the issue. The Company will investigate and, where appropriate, may offer to rectify the issue by re attending the Premises or offering another suitable remedy.
7.3 The Company’s obligation to rectify issues is subject to the Customer providing access to the Premises and cooperating with any reasonable requests during the investigation.
8.1 The Company shall take reasonable care when providing the Services but shall not be liable for normal wear and tear, or for pre existing damage, defects, or staining that cannot be removed by ordinary cleaning methods.
8.2 The Customer is responsible for securing or removing valuable, fragile, or sentimental items before the Services commence. The Company shall not be liable for damage to items that the Cleaner has been instructed not to clean or that are inherently delicate or unstable.
8.3 The Company maintains insurance cover appropriate for a cleaning service provider. Any claim for damage or loss must be reported to the Company as soon as reasonably practicable, and in any event within a reasonable period of the incident, so that it may be properly investigated.
8.4 To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity, arising out of or in connection with the Services.
8.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited under UK law.
9.1 Where the Customer provides keys or access devices to the Company, the Company will take reasonable steps to ensure they are stored securely and used solely for the purpose of providing the Services.
9.2 The Customer must not provide keys directly to the Cleaner without the prior knowledge and agreement of the Company. The Company shall not be liable for any issues arising from private arrangements made directly between the Customer and any Cleaner outside of the Company’s control.
9.3 In the event of loss of keys or access devices due to the Company’s fault, the Company’s liability shall be limited to the reasonable cost of key or lock replacement, subject to any applicable insurance arrangements and policy terms.
10.1 The Company is committed to maintaining high standards of health and safety. The Customer agrees not to request any tasks that may place the Cleaner at risk, including work at unsafe heights, the use of unsafe equipment, or contact with hazardous substances.
10.2 The Customer shall treat the Cleaner with respect and shall not engage in any form of abusive, discriminatory, or inappropriate behaviour. The Company reserves the right to withdraw the Cleaner and cancel the Services where the Cleaner’s safety or wellbeing is compromised.
11.1 The Company will comply with applicable UK waste and environmental regulations when providing the Services. The Cleaner will place household or office waste in the appropriate internal bins or bags as directed by the Customer.
11.2 Unless expressly agreed in advance as part of a specific service, the Company does not provide removal or transportation of large quantities of waste, bulky items, hazardous materials, or regulated waste. The Customer is responsible for arranging appropriate collection and disposal through authorised waste carriers where required.
11.3 Hazardous substances, such as chemicals, solvents, paint, clinical waste, or sharp objects, must not be left in areas where the Cleaner may inadvertently come into contact with them. The Customer shall inform the Company of any such materials and ensure they are managed in accordance with relevant UK regulations.
11.4 The Company will use cleaning products in accordance with manufacturer instructions and health and safety guidance. Where the Customer requests the use of eco friendly or specific products supplied by the Customer, the Customer is responsible for ensuring that such products are suitable and compliant with applicable regulations.
12.1 The Company shall not be in breach of these Terms and Conditions, nor liable for any delay or failure to perform the Services, where such delay or failure results from events, circumstances, or causes beyond its reasonable control. Such events may include, without limitation, extreme weather, natural disasters, public transport disruption, power outages, acts of terrorism, pandemics, or changes in law or government guidance.
12.2 Where a force majeure event occurs, the Company will inform the Customer as soon as reasonably practicable and will endeavour to resume the Services or reschedule the booking when it is safe and feasible to do so.
13.1 The Company will handle any personal data provided by the Customer in accordance with applicable UK data protection legislation. Personal data may be used for the purpose of managing bookings, delivering the Services, processing payments, and fulfilling legal obligations.
13.2 The Company may retain records of bookings and communications for a reasonable period, as required for business and legal purposes. The Customer has rights in relation to their personal data, which may include the right to access or request correction of inaccurate information, subject to legal and regulatory requirements.
14.1 The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or the nature of the Services. Updated terms will be made available and will apply to new bookings from the date they are published.
14.2 For ongoing or recurring Services, the Company will provide reasonable notice of any material changes. Continued use of the Services after such notice will constitute acceptance of the revised Terms and Conditions.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
16.3 The Customer may not assign, transfer, or subcontract any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the provision of the Services.
By making a booking or using the Services of Cleaners Pimlico, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
Hire the most experienced cleaners Pimlico and get amazing results at extremely competitive prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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